IC3D makes every effort to ensure our products are free from defects. Once in a while, a
product may have a defect that is not detected before being sent to the customer. We highly
value our customers and wish to ensure they are satisfied both with our products and their
interaction with our company.

If you are a customer and are in any way dissatisfied with our products, please contact us! We
are committed to your satisfaction and ask that you provide us the opportunity to address any
problem. We will work with you to determine if your needs can be met by means of a
replacement, substitute, or alternative product. If a problem cannot be fixed, then we will be
pleased to offer a refund of the amount paid subject to the following terms and conditions
based on the type of product.

General Condition

• No refunds will be made for an item that was damaged or rendered unusable due to
lack of care by the customer or resulting from an unreasonable or unintended use.

3D Printing Filament

• Please use the webform on our Contact Us page to notify us of the details of a filament
problem prior to sending any material back to IC3D.
• If you wish to return unopened filament for any reason, we will offer you a full refund if
the filament is received by us within 30 days of the purchase date.
• If the filament you receive is damaged, does not match your order, or does not meet
your expectations, you may request a refund by contacting IC3D within 30 days of the
purchase date.
• If we accept a return resulting from our error, IC3D will pay for any shipping charges. If
we accept a return due to circumstances other than IC3D’s error, the customer will be
responsible for any shipping charges.

3D Printed Items

• Please use the webform on our Contact Us page or contact your Account Manager to
notify us of the details of a problem prior to sending any 3D-Printed Items back to IC3D.
• Any request for replacement or refund of 3D-Printed Items must be made within 30
days of receipt of the items by the customer.
• If an order problem occurred due to an error by IC3D, we will remedy the problem,
including offering a partial or complete refund depending on the circumstances.
• If an order problem occurred for reasons other than an error by IC3D, we will work with
you to remedy the problem, but IC3D is not obligated to provide a refund.