Frequently Asked Questions
IC3D’s mission is to provide a 3D printing manufacturing platform through the vertical integration of materials, machines, and research. Have a question or need some help? Find the answers below. Contact us for detailed help.
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3D Print Service
Submit your request and tell us more about your project here. There are questions about the function of the part, quantities needed, your deadline, and much more. You will also be able to upload a file or a picture. This form is emailed to our account managers who will then contact you with a quote and lead time or any follow-up questions they might have. If you don’t have all of the details worked out beforehand – that’s okay! Our engineers can help answer questions and provide guidance.
Most CAD 3D model formats are acceptable – STL files are preferred. Our engineers can help you turn your design into a digital model if you don’t have a digital model available.
IC3D uses a fleet of custom-built large-format printers as well as industry-leading desktop 3D printers. We can produce parts up to 48 x 48 x 42 inches (1200 x 1200 x 1066 millimeters) in size. Need to go bigger? IC3D can make that happen.
IC3D can engineer your large part into multiple pieces that are then assembled and finished into one seamless product.
IC3D can custom build whatever 3D printer is necessary to get the job done.
ABS: Featuring a high impact resistance & mechanical properties, ABS is the industrial standard for consumer electronics & other plastic parts.
ASA: Similar to ABS, ASA offers strong UV and chemical resistance, durability, and a high impact resistance.
PLA: Dimensionally stable and rigid, IC3D excels at large-scale prints, fit-checks, and appearance-focused parts.
Nylon: Strength & chemical resistance combine to create a durable material with a low coefficient of friction, perfect for end-use, field-ready parts.
PC-PBT: Super strong, durable, and stiff, PC-PBT features a high impact resistance, chemical resistance, and rigidity.
Recycled PETG: R-PETG excels at printing large objects, quickly thanks to its high-flow rate and superb bonding characteristics.
TPU 70D: A flexible thermoplastic urethane, IC3D TPU 70D is less still than PETG and offers just the right amount of give for field-ready, end-use parts.
Need a custom material or color? We can make both for bulk customers. Let us know what you are looking for.
We highly recommend that customers fill out the Request A Quote form. Many things can influence the cost including: complexity of the part, material needed, design time, quantity, etc. Without knowing all of those details, we can’t give an accurate quote. Get a quote here: Request A Quote.
Our engineers will recommend the best way forward based on your design, application, and any other considerations you may have.
Yes, we’d be happy to evaluate your needs and recommend the best solution.
Yes. Designs that are submitted on the Request A Quote form are treated as confidential by default. You can send your NDA to us for signing after the quote has been submitted.
When the account managers quote your project, they will also quote you a lead time. Please see our lead time policy for further details.
Submit your design and project details here: Request A Quote.
We strive to respond to inquiries within one business day.
Depending on the size of the part, IC3D can manufacture thousands of parts per day.
IC3D engineers will recommend the best material depending on the product and application. Each material has specific characteristics that make it better suited for certain jobs.
Our engineers are materials experts. They will be happy to help you choose the right material for your job. We make a variety of filaments in-house, including: PLA, PETG, ABS, Recycled PETG, High-temperature ABS, and Polyhex. We can source anything that we don’t make.
Our engineers will recommend the best 3D printing technology based on your design, application, and any other considerations you may have.
IC3D can use thermoplastic filaments with metallic properties including thermal conductivity, magnetism, and weight.
Store
IC3D offers local pickup options! Please select the pick-up option during checkout, and you will be notified when your order is ready.
We strive to fulfill orders within 1-2 business days for shipping. Refer to the Shipping Policy for full details.
Not at this time.
Complete your pickup order online before 2 p.m. Eastern, Monday through Friday. Use the order comments to let us know about your deadlines and we’ll do everything we can to help! We will contact you to confirm inventory availability and to offer a pickup time.
First make sure you have created an account on IC3DPrinters.com, and submit your tax exemption documentation by updating your account or through our Contact Us page. We will confirm with you once your account has been made tax exempt.
3D Printing Filament
Yes, we do! We make PLA, PETG, ABS, Recycled PETG, High-temperature ABS, and 70D TPU.
Email Support@IC3DPrinters.com or call 614-344-0414 for help.
Yes, we can make custom colors. We have the capability to make different filament types – we’d love to talk more about your ideas!
IC3D filament is bagged with desiccant and boxed individually.
Filament Spool Dimensions
As long as the filament is stored in a temperature & humidity controlled environment — e.g. your house with the HVAC system running, not your garage — leaving filament sitting out for extended periods of time won’t lead to significant degradation of 3D print quality. That said, humidity levels of above 30% for extended periods of time (1-2 weeks) can lead to printing issues and would require drying to renew print quality. Printing issues from moisture can be identified by popping and hissing sounds from the nozzle during extrusion — this is moisture escaping in the form of gas — and can often be observed in the final print surface as ‘zits’ or pock marking. If you observe these issues, dry your filament using a dehydrator or oven using the recommended drying temperature for your material.
Under normal circumstances, HVAC systems will maintain humidity levels below 30% and should provide adequate protection against moisture degradation for filament left sitting out in the environment. For the best printing quality we recommend storing filament spools in the bag it was shipped in, along with the desiccant and using the reusable zip tie to seal the bag in between prints or for extended periods of non-use.
While the FDA has approved some material for contact with food, the 3D printing process itself presents many opportunities for foreign contaminants and microbial buildup. We recommend covering or coating prints with approved food-contact or food-grade materials.
Community
Yes! We’d love to hear about your project and how we can help expand human potential by making manufacturing accessible to all through 3D printing technologies. Tell us more by submitting a sponsorship request, here.
We are always looking for passionate, talented people. Please send your resume to: support@ic3dprinters.com.